Responsive, High-Touch End User Support

 

 


Remote Support

Our IT team is available 24x7x365 across our US, UK and Asia offices to provide rapid remote support.


On Site Support

When on site support is required, we'll send an IT pro to your office to assist on a short-term or long-term basis. 

 

Hear Direct from Our Clients!

Eze Castle is 100% focused on client satisfaction and wraps every service in award winning support. Our managed support services combine quality, timely and professional support, as well as 24x7x365 global help desk access. Our team even won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.

Global Support Desk Features

 

24x7x365 Support

Staffed 24x7x365 by knowledgeable Eze Castle engineers who are IT professionals with expertise in networking, security, telecommunications and applications

Remote Access

Remote accessibility of client PCs, servers and networks to troubleshoot and resolve incidents in real time

Professionals

IT professionals with expertise in networking, security, telecommunications and applications

Service Management

Service Management System allowing centralized trouble ticket tracking and reporting for streamlined client support and rapid problem resolution

 

Monitoring

Network Operations Center (NOC) using enterprise-level tools for real-time monitoring, alerting and management of client environments

Reporting

Web-based incident reporting and status tools for end users

Personal

Central resource and client advocate in addressing issues with third-party applications or services

 

 

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