Responsive, High-Touch End User Support
Remote Support
Our IT team is available 24x7x365 across our US, UK and Asia offices to provide rapid remote support.
On Site Support
When on site support is required, we'll send an IT pro to your office to assist on a short-term or long-term basis.
Hear Direct from Our Clients!
Eze Castle is 100% focused on client satisfaction and wraps every service in award winning support. Our managed support services combine quality, timely and professional support, as well as 24x7x365 global help desk access. Our team even won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.
Global Support Desk Features
24x7x365 Support
Staffed 24x7x365 by knowledgeable Eze Castle engineers who are IT professionals with expertise in networking, security, telecommunications and applications
Remote Access
Remote accessibility of client PCs, servers and networks to troubleshoot and resolve incidents in real time
Professionals
IT professionals with expertise in networking, security, telecommunications and applications
Service Management
Service Management System allowing centralized trouble ticket tracking and reporting for streamlined client support and rapid problem resolution
Monitoring
Network Operations Center (NOC) using enterprise-level tools for real-time monitoring, alerting and management of client environments
Reporting
Web-based incident reporting and status tools for end users
Personal
Central resource and client advocate in addressing issues with third-party applications or services
