Responsive, High-Touch End User Support
Remote or On Site
Our IT team is available 24x7x365 across our US, Europe, and Asia offices to provide rapid remote support.
On Site Support
When on site support is required, we'll send an IT pro to your office to assist on a short-term or long-term basis.
Hear Direct from Our
Managed IT Clients!
ECI is 100% focused on client satisfaction and wraps every service in award winning support. Our managed IT services combine quality, timely, and professional support, as well as 24x7x365 global service desk access. Our team even won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.
Global IT Support Desk Features
Staffed by knowledgeable ECI engineers who are there when you need them
Remote accessibility of client PCs, servers and networks to troubleshoot and resolve incidents in real time
Our team has extensive expertise in networking, security, telecommunications and applications
Service Management powered by service now
Centralized ticket tracking and reporting for streamlined client support and rapid resolution
Network Operations Center (NOC) using enterprise-level tools for real-time monitoring, notification, and management of client environments
Web-based incident reporting and status tools for end users
Central resource and client advocate in addressing issues with third-party applications or services
TOP-TIER SERVICE MANAGEMENT VIA SERVICENOW
ECI’s Service Management is powered by ServiceNow, a best-in-class ITSM solution,
and follows ITIL 4 practices such as:
Measurement and Reporting