Responsive, High-Touch End User Support
Remote or On Site



Remote Support

Our IT team is available 24x7x365 across our US, Europe, and Asia offices to provide rapid remote support.

On Site Support

When on site support is required, we'll send an IT pro to your office to assist on a short-term or long-term basis. 



 Contact Us Today


Hear Direct from Our
Managed IT Clients!

ECI is 100% focused on client satisfaction and wraps every service in award winning support. Our managed IT services combine quality, timely, and professional support, as well as 24x7x365 global service desk access. Our team even won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.


Global IT Support Desk Features


24x7x365 Support

Staffed by knowledgeable ECI engineers who are there when you need them

Remote Access

Remote accessibility of client PCs, servers and networks to troubleshoot and resolve incidents in real time

Professional Staffing

Our team has extensive expertise in networking, security, telecommunications and applications

Service Management powered by service now

Centralized ticket tracking and reporting for streamlined client support and rapid resolution



Network Operations Center (NOC) using enterprise-level tools for real-time monitoring, notification, and management of client environments


Web-based incident reporting and status tools for end users


Personal Touch

Central resource and client advocate in addressing issues with third-party applications or services




ECI’s Service Management is powered by ServiceNow, a best-in-class ITSM solution,
and follows ITIL 4 practices such as:


  • Stategy Management

  • Continual Improvement

  • Measurement and Reporting

  • Risk Management



Speak with one of our experts today to learn how ECI can unlock real value for your firm.

Learn more