ECI'S IT SUPPORT SOLUTIONS
Global Network Services
ECI’s Global Network Services provide support for clients’ physical networks including firewalls, switches, routers, and access points, as well as overall network monitoring via our 24x7x365 fully operational network operations center (NOC). We manage configuration changes and incident resolution for network devices and provide network maintenance and troubleshooting. The service also includes a bi-annual health check, an annual security vulnerability assessment, and resolution of any missing patches.
Network & Support Service
ECI offers a full range of network support through our Global Network Services, providing everything a firm requires to keep their technology environment running smoothly.
- Network Device Support
- Access 24x7x365 to Technology Experts
- Proactive Network Maintenance
- Security Vulnerability Assessments & Health Checks
- TACACS Configuration Monitoring for Device Access
Comprehensive Network Support Services
-
Our team handles configuration changes and incident resolution related to support for network devices.
-
Resources for priority 1 network-related issues are available 24x7x365.
-
Our team conducts proactive network maintenance to prevent network failures from occurring.
-
Bi-annual health checks to keep your network available and running at peak performance.
-
DR verification support.
STORAGE & VIRTUALIZATION MANAGEMENT
Storage & Virtualization Management ensures that your data storage, retrieval, backups, and recovery needs are met. ECI will manage and monitor storage infrastructure, perform monthly maintenance, support configuration changes, and provide incident resolution of network devices. The team will manage storage backups, monitor performance, troubleshoot and remediate issues, provision new storage, configure and manage alerts, monitor DR replication, monitor storage growth needs, and upgrade all SAN and virtualization hardware/software Storage & Virtualization Management.
ENTERPRISE MONITORING POWERED BY LOGICMONITOR
ECI leverages the LogicMonitor solution to provide full monitoring support across your entire existing infrastructure and application environment. Performance thresholds of each device are established then monitored with deviations triggering the appropriate notification and escalation procedure. Once you’re in the know, your internal staff can remediate issues, or you can utilize ECI’s Remote Infrastructure Support.
Cisco UC Support
ECI offers support for a variety of Cisco communications solutions, both applications and hardware. Administration, monitoring, alerts, remediation, and system maintenance are all included.
managed Cloud SUpport
ECI provides a variety of support models for our cloud-based solutions. Service may be delivered remotely or on premises, and can include end user support depending on your firm’s needs.
STORAGE MANAGEMENT & MAINTENANCE SERVICE
-
Proactive monitoring and reporting on storage availability, utilization and performance.
-
24x7x365 on-call storage support as well as monitoring and remediation of all SAN, NAS and virtualization alerts.
-
Quarterly proactive storage growth and performance monitoring and reporting.
-
Performing preventive maintenance.
-
Provisioning of storage objects and resources.
-
Managing and ensuring operation of data backup, replication, recovery and archive processes.
-
Support of regularly scheduled disaster recovery testing.
Network Management & Support Service
ECI offers a full range of network support through our Network Maintenance & Support Service. This service provides the support a firm requires to keep their technology environment running smoothly.
- Network Devices Support
- Access 24x7x365 to Technology Experts
- Proactive Network Maintenance
- Security Vulnerability Assessments & Health Checks
- TACACS Configuration Monitoring for Device Access