Flexible, Resilient Voice Solutions
Delivering high quality and cost-effective voice services with resiliency and redundancy built-in. Hosted voice provides high
levels of redundancy, quality of service and cost effectiveness.
Providing expert guidance on building a core communications foundation as well as strategies for voice disaster recovery, leveraging video telephony and increasing mobility.
Explore the Features & Benefits of
Eze Managed Voice
Full Feature Rich PBX - Hunt Groups
Enable incoming calls to central phone number to be distributed among the members of that group, in line with hunting policies pre-set by your business. And, organizations can handle call overflow as preferred - either with an auto attendant or a designated voicemail inbox. Shared Line appearances also allow multiple lines to be presented to multiple lines to be presented to multiple phones, users can jump in and out of these lines to easily share calls.
At source, 60-day call recording retention is available. For longer term retention requirements (up to 7 years) we offer an optional (fully MiFID II compliant solution) delivered through SteelEye. Both call recording solutions record all incoming and outgoing telephone calls via cloud technology, eliminating the need for additional hardware or software. Businesses are not conﬁned by a limit on the number or length of calls being made. Recorded calls are easily managed, cataloged and retrievable before deletion.
The communicator softphone fully supports modern working patterns to keep the flow of communications going whether from the office, somewhere remote or on-the-go. The communicator softphone can be installed on computers, laptops, mobile and tablet devices, and supports both Apple and Android devices. This seamless feature enables full voice, video, and instant messaging capabilities, and, supporting today's mobile workforce, smooth call transitions can be made between desktop and mobile devices.
Voicemail with Transcription
Enabled by smart speech recognition, voicemail transcription presents businesses with the flexibility to listen to audio voice message files and/or read transcriptions, with both options delivered to the inbox.
A intergrated automated attendant provides a powerful and flexible tool to field inbound calls and deliver them to the right person or department through interactions with the caller. Once connected, the call receives a greeting message providing a menu of options to complete call routing. The automated attendant uses the multi-location enterprise capabilities of the platform to transparently support geographically distributed groups. Additionally, business can leverage extension or dial-by-name calling from the automated attendant through to any of its locations worldwide.
Desktop Share & Instant Messaging
Power employee collaboration with seamless desktop sharing and instant messaging capabilities. Real-time communications can be shared between users internally at anytime, from anywhere. Whilst, screen and window sharing between employees and teams prevent productivity levels from slipping.
Decades of Voice Expertise = Unmatched Reliability
Since 1995, Eze Castle Integration has delivered intelligent, highly available and secure communications solutions to financial services firms worldwide. Our voice consultants and engineers hold multiple certifications and have extensive knowledge in creating tailored solutions that meet a client’s precise business requirements and budget. Eze Castle Integration provides expert guidance on building a core communications foundation as well as strategies for voice disaster recovery, leveraging video telephony and increasing mobility.
We're Flexible: Get the Best in On-Premise Voice Solutions from Eze too
Voice Solution Design
Eze Castle Integration works closely with clients to design a custom solution, starting with a voice needs assessment to understand the firm’s criteria and growth plans. We then design a solution using proven Avaya technology.
With the design set, Eze Castle Integration handles the procurement process. As an Avaya Business Partner, we have extensive expertise and secure competitive pricing to ensure clients receive the most effective solution.
Implementation & Project Management
An Eze Castle Integration project manager and engineering team handle the complete implementation process including pre-installation preparation, deployment and testing. Eze Castle is focused on supporting clients throughout the entire process and is on-site for the new system go-live.
Support & Maintenance
Post-installation, Eze Castle Integration provides continuous, comprehensive and cost-effective maintenance and support that helps ensure maximum system performance, reliability and availability.
Speak with a Voice Communication Specialist to learn more about how Eze Castle Integration can help with your Voice System.