Eze Castle Integration Eze Castle Integration

Premier Outsourced IT Services
for Hedge Fund, Private Equity Firms


Outstanding Client Support + Premier Technology Experts =
Eze Managed Support Services

Award-winning Client Support

Eze Castle is 100% focused on client satisfaction and wraps every service in award winning support. Our managed support services combine quality, timely and professional support, as well as 24x7x365 global help desk access. Our team even won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.

A Commited Technology Partner

From our client technology managers and engineers to our global help desk analysts and solution consultants, our entire organization is dedicated to ensuring clients receive responsive support and the right technology solutions. Our team aims to be a client's technology operating partner focused on building a long-term relationship.

Global Support Desk Features

Help Desk - 24x7x365; Hedge fund IT; Hedge fund consultingStaffed 24x7x365 by knowledgeable Eze Castle engineers based in
New York, London and Singapore


Help Desk - Remote Accessibility; Hedge fund IT; Hedge fund consultingRemote accessibility of client PCs, servers and networks to troubleshoot and resolve incidents in real time


Help Desk - IT professionals; Hedge fund IT; Hedge fund consultingIT professionals with expertise in networking, security,
telecommunications and applications


Eze DR - centralized ticketing; Hedge fund ITService Management System allowing centralized trouble ticket tracking and reporting for streamlined client support and rapid problem resolution

Help Desk - NOC; Hedge fund ITNetwork Operations Center (NOC) using enterprise-level tools for real-time monitoring, alerting and management of client environments


Help Desk - Reporting; Hedge fund IT; Hedge fund IT supportWeb-based incident reporting and status tools
for end users

Help Desk - Client Advocate; Hedge fund IT; Hedge fund IT supportCentral resource and client advocate in addressing issues with third-party applications or services

Eight Considerations for Evaluating
Outsourced Hedge Fund IT Providers

Checkmark1. Breadth of Solutions

Does the IT provider offer all of the solutions and services necessary to encompass all aspects of the technology foundation required to help your firm operate effectively and efficiently? 


Checkmark2. Depth & Quality of Staff

When selecting an outsourced IT provider, it is crucial to understand who you will potentially be working with. Is the organization led by a seasoned, reputable management team? Do they employ a skilled technical staff of engineers and analysts to assist with all stages of your infrastructure build-out and maintenance? What pertinent technical certifications do they hold? Are they available 24x7x365 if you experience an issue?


Checkmark3. Experience in Deployment

Does the service provider have deep experience in deploying these types of solutions and services in an investment management environment? Do they have experience working with funds of all sizes, from small start-ups to large, well-established firms?


Checkmark4. Project Management Experience

Will your firm receive the benefits of a dedicated technology manager and accompanying staff to ensure that your initiatives are coordinated, designed, and implemented to your exact unique requirements?


Checkmark5. Hosted/Private Cloud Infrastructure Options

Cloud computing is now the de facto infrastructure choice for hedge funds and private equity firms. Look for a provider that offers a robust, scalable and secure cloud infrastructure model. Also, ensure that the infrastructure is maintained by a team of highly trained and certified professionals with experience in financial services operations. 


Checkmark6. Disaster Recovery Policies & Procedures

Does the provider maintain contingency plans or disaster recovery plans with proper risk controls designed to allow continued performance and availability at all times? How will the provider ensure that your data is secure, protected, and accessible even in the event of a disaster?


Checkmark7. Vendor Relationships

Does the organization have strong vendor relationships in place that will allow them to leverage the benefits of best-in-class third-party providers on your behalf? Strategic partnerships with top-tier technology companies are crucial to maintaining a world-class IT environment for your firm.


Checkmark8. Geographic Reach

Does the hedge fund IT provider have offices dispersed in different areas of the country and around the world? Do they employ financial IT support staff in different time zones to ensure that assistance is available to you 24x7x365? If your firm has multiple offices, or is considering opening more in the future, ensure that you will be able to use that provider to service all regions, thereby streamlining costs and increasing efficiency.

Our Award Winning Team is Here for You


Award Winning Hedge Fund IT Provider

Call Eze Castle Integration


Speak with a Technology and Cloud
Specialist to learn more about how
Eze Castle Integration can help your
investment operations.