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The world of digital--or business--transformation is full of terms that could be totally mystifying to a layperson. Ironically, many of them seem to imply that computers know better than we do. So machines can learn now? Intelligence is artificial? Data are doing science? It can all be very overwhelming. Let's dive into three terms all about knowing--so that we can all know a little more.

What is the difference between business transformation and robotic process automation (RPA) and how do they work together? How can robotic process automation help with digital transformation goals such as faster time to market? What other factors do you need to consider when crafting your RPA strategy?

Social engineering schemes continue to grow in their sophistication, and phishing campaigns, in particular, are causing concern as they make their way to employee inboxes. These fraudulent email campaigns (and phone calls too!) appear legitimate and take advantage of employees who are often too busy or simply unprepared to identify a scam. In either case, if the employee clicks a link, downloads an attachment or provides credentials or financial information to a hacker behind the scenes, it is a gateway to potentially very serious scenarios.

Watch to hear ECI's SVP of Professional Services, Rich Itri -with industry peers, share tips on building a reliable data pipeline.

The insurance industry has been slow to adopt full digitization, but the time is now for industry leaders to take a giant step forward and begin to reap the benefits of business transformation. Consumers are demanding more from their insurers across the board, regulatory agencies are tightening parameters under which insurance companies operate, and the digital landscape is forcing the insurance sector to evolve.

The insurance industry has specific challenges to face, particularly when it comes to consumer outreach and customer satisfaction. Digitization, modernization, automation, and adoption of artificial intelligence and machine learning are all critical to remaining competitive in today’s rapidly changing insurance market.

Business transformation is taking place all across the insurance industry. Technology is having a positive effect on processes throughout the customer journey, from lead acquisition to the underwriting process to claims filing and customer retention.  These five trends are ones to watch for chief information officers working in the insurance space. 

Wishing all of our clients, partners, friends and colleagues a very Happy Independence Day!

It's a tale as old as time. You want security for your firm. Who wouldn't? You start to look into what options are out there to help you achieve that goal. Maybe you make a wishlist. By the time that wishlist is long enough to wear as a scarf, you've realized something crucial about the world of cybersecurity: it's huge, and you're never going to be able to use every tool that exists to help you keep your data locked down.

As investment management firms and biotech companies continue to grow and prosper, the need for a “one-stop shop” IT provider is becoming increasingly necessary. Finding one company that can hone in on your technology needs and quickly provide solutions is a smart investment, as well as a good relief. Here are a few of the main benefits firms can realize in working with a single, all-inclusive IT provider.