Efficiency is Key as Private Equity Firm NexPhase Capital Selects ECI to Manage Technology Operations
A newly independent, New York-based private equity firm, NexPhase Capital was looking to leverage the technology expertise of an outsourced, private cloud provider after spinning out of its parent company, Moelis Asset Management.
Seeking a fully managed solution, NexPhase elected to use ECI 's Managed cloud solution, EMCS, as well as its cloud-based voice solution, Voice. These feature-rich services, along with the deep experience and expertise of ECI, and its ability to quickly get the client up and running, contributed to NexPhase's ability to maximise efficiencies and support growth.
About NexPhase Capital
NexPhase Capital is a $872MM AUM private equity firm based in New York. As a newly formed entity spun out of Moelis Asset Management in 2016, NexPhase is focused on making control investments in lower middle market growth-oriented companies.
With a staff of 18, NexPhase operates a sector-focused strategy and targets equity investments between $25 and $75 million in portfolio companies across healthcare, industrial services, software and consumer industries.
Launched in 2016
As a newly formed, independent entity, NexPhase could no longer rely on the underlying technology infrastructure provided by Moelis Asset Management and sought to establish a partnership with an IT services provider. Specifically, the firm required a fully-outsourced and all-inclusive solution to support daily operations and facilitate the firm's desire to communicate effectively and efficiently with its portfolio companies.
With a smooth and seamless transition from its parent company's internal IT infrastructure to ECI's Private Cloud, NexPhase was able to quickly and efficiently go-live and execute on its unique, sector-based investment strategy.
How ECI Has Helped: Cloud, Security and Voice Solutions.
To function properly and achieve its goals, the firm required a robust and efficient IT infrastructure to power operations and provide its users full support on a day-to-day basis. Seeking private cloud solution through which the entire firm could access secure email, files and data, NexPhase reached out to ECI.
ECI immediately proposed EMCS, a fully-managed infrastructure that provides flexibility and simplified IT operations for private equity firms, hedge funds and other alternative investment firms. Featuring deep security protections and disaster recovery - plus 24x7x365 support - EMCS met all of NexPhase's needs and had the added benefit of being supported by a deep and experienced team of IT professionals.
Also in need of a voice solution, NexPhase was able to easily add ECI's Voice service so the firm has one provider for its data and voice needs. ECI's Voice is a cloud-based voice over IP solution providing high quality of service through ECI's global private cloud infrastructure.
Results & Future Plans
With a smooth and seamless transition from its parent company's internal IT infrastructure to ECI's Private Cloud, NexPhase was able to quickly and efficiently go-live and execute on its unique, sector-based investment strategy. NexPhase asked ECI to initiate a two-part cutover process, providing continuity at communications with its constitutents.
Able to expedite the project management process, ECI's Project and Technology Management (PTM) team seamlessly rolled NexPhase into service and handed off responsibilities to the client's customer support team in a timely manner. Once up and running at full speed, NexPhase was able to instantly benefit from the combination of EMCS plus Voice solution.
Also of immediate benefit to the client was ECI's 24x7x365 Global Support Desk, a 40-person, full-time staff of highly trained analysts who work with the company's worldwide clients around the clock to resolve IT issues and provide real-time responses to questions. Having little IT knowledge and expertise in-house, NexPhase is able to find peace of mind in leveraging the expert advice of ECI's technology professionals.
Ultimately, NexPhase Capital has been extremely pleased with the service transition and ongoing support provided by ECI, the flexibility of its private cloud platform and 24x7x365 Global Support Desk.