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51 Hedge Fund IT Due Diligence Questions You Can Expect From Investors

By Mary Beth Hamilton,
Tuesday, October 17th, 2017

On our recent Emerging Manager Trends in Operational Due Diligence webinar, we looked at how today’s emerging managers face a number of challenges from fierce competition to the rapidly evolving investor IT due diligence process, especially in terms of scrutiny on technology processes and security safeguards.

The reality is that investors have a greater understanding of technology, are asking more probing due diligence questions and care about the responses they receive. In recent years the depth of DDQ questions around information technology and security has expanded as investors become increasingly savvy about IT and headlines around IT risks have grown.

Here at Eze Castle Integration we regularly assist our clients in completing the IT portions of investor due diligence questionnaires. The wording of questions varies but here is a handy list of 51 common IT due diligence questions we see.

Organization

  1. Provide an organization chart for the Company, its affiliates and key personnel.
  2. Provide the physical address and general contact information for each of the Company’s office locations.
  3. Provide the name and contact information of the Company employee(s) assigned to the client’s account(s).
  4. Provide a list of compliance personnel, their roles and qualifications, the date of his/her appointment and position within the Company’s organizational structure.

Categorized under: Operational Due Diligence  Cloud Computing  Security  Launching A Hedge Fund  Disaster Recovery  Hedge Fund Operations  Trends We're Seeing 



What Makes Hybrid Clouds Appealing?

By Mary Beth Hamilton,
Tuesday, October 10th, 2017

There has been discussion for years about whether public or private cloud platforms were more suitable to financial and investment management firms. And that debate continues, but with the addition of a new player – the hybrid cloud.

While the public cloud receives praise for its flexibility and potential cost savings and the private cloud for its robust security and reliable performance, the hybrid iteration essentially marries these features to create a compelling package for firms who don’t fit naturally into the previous two categories.

As its applicability continues to surge, it is worth understanding the concepts and benefits behind the hybrid cloud. Let’s take a look at what makes hybrid environments appealing to some organizations:

  • Agility & Flexibility: A hybrid cloud model allows a company to combine public cloud assets with those in a private cloud to increase agility and availability. For example, combine Microsoft Exchange and file services via the public cloud with robust security layers and 24x7x365 managed support via the private cloud, and suddenly you’re benefiting from the best of both worlds (hint: we’re talking about the Eze Hybrid Cloud).

Categorized under: Cloud Computing  Security  Outsourcing  Launching A Hedge Fund  Private Equity  Disaster Recovery  Infrastructure  Trends We're Seeing 



ODD Red Flags for Investors: Transparency, Service Providers, Valuation and More

By Kaleigh Alessandro,
Thursday, October 5th, 2017

During a recent webinar on operational due diligence, we explored the changing ODD environment for emerging managers, and our guest speaker, Frank Napolitani of EisnerAmper, helped shed light on some critical missteps that could cause ODD teams to veto an investment.

>> Click here to listen to our full conversation with Frank and hear more about operational due diligence trends

At the highest level, investor due diligence experts see the following as the most egregious red flags:

  • Dishonesty: Demonstrated in the form of failing to disclose or withholding information. This shows a lack of integrity.

  • Belligerence: When managers exhibit an ‘I’m never wrong’ attitude and are unwilling to listen to objective advice.

  • Incompetence: When a firm or manager’s skillset doesn’t align with the expertise required for a particular function.

More specifically, there are a number of red flags that can give investors pause and lead to either increased due diligence or an outright rejection. From a recent Deutsche Bank survey, keep reading for a few reasons:

Categorized under: Operational Due Diligence  Cloud Computing  Security  Outsourcing  Launching A Hedge Fund  Private Equity  Disaster Recovery  Hedge Fund Operations  Infrastructure  Business Continuity Planning  Trends We're Seeing 



Cybersecurity Awareness Month: 'Best of Cyber' Articles to Keep Your Firm Secure

By Amanda Daly,
Tuesday, October 3rd, 2017

October is Cybersecurity Awareness Month, and since we've written A LOT about security over the last few years, we thought it would be helpful to share some of our favorite articles. Here are some of Eze’s latest and greatest cybersecurity articles - happy reading! 

  • 20 Cybersecurity Dos and Don'ts Your Employees Should Follow

  • What’s the Difference Between Next-Generation Firewalls and Traditional Firewalls?

  • Six Myths about Hedge Fund Cybersecurity

  • Is “Smart” Technology Invading Your Privacy?

  • Top 10 IT Security Audit Gaps and How to Avoid Them

  • An Achievable Calendar for Cyber Security Plan Implementation

  • Will Outsourcing Shield You from Cyber Threats?

  • Here Are Investment Managers' Biggest Cyber Security Fears

Categorized under: Security  Cloud Computing  Operational Due Diligence  Outsourcing  Hedge Fund Operations  Infrastructure  Communications  Trends We're Seeing 



7 Common Cloud Mistakes and How to Avoid Them

By Mary Beth Hamilton,
Tuesday, September 26th, 2017

We all make mistakes, but when it comes to technology and investment operations, mistakes aren’t an option. So let’s look at seven common cloud mistakes we see financial and investment management firms make and talk about how to avoid them.

Mistake #1: Not Sizing Bandwidth to Business Needs

Determining the right amount of bandwidth comes down to the types of services being delivered and user expectations. Nothing ruins a cloud or really any computing experience like sluggish application and Internet performance. 

Beyond bandwidth, firms must also consider latency. While latency issues don’t impact all applications (i.e. email is relatively insensitive) for others it is a killer. Latency has little place in trading applications or voice over IP services. When moving to the cloud, have a realistic conversation with the hedge fund cloud provider about the amount of bandwidth your firm really needs. 

Mistake #2: Not Planning for Applications

Not all cloud platforms are equal especially when it comes to supporting hedge fund specific applications such as Order Management Systems or Portfolio Accounting Systems. While a hedge fund may not launch day one with one of these applications, there is a good chance they will require one in the future. To help mitigate future growing pains a hedge fund should plan for the future when evaluating cloud providers. Being shortsighted can result in future disruptions and integration pains.

Categorized under: Cloud Computing  Launching A Hedge Fund  Hedge Fund Operations  Infrastructure  Trends We're Seeing 



Service Provider Risk: Understanding Scope & Calculating Exposures

By Kaleigh Alessandro,
Thursday, September 21st, 2017

Risks are everywhere, particularly in today’s cyber-focused environment. But the risk a financial firm undertakes when outsourcing a function of its business to a service provider is enormous. Not only is the firm relinquishing control to an outside vendor, it also takes on the added burden of managing that company, in addition to its own.

I recently interviewed Eze Castle Cybersecurity and Data Privacy Analyst, Matt Donahue, and we spoke about how hedge funds, private equity firms and other alternatives can roll out and improve third party risk management programs.

Within an organization, where does the accountability for risk live and how do third parties fit into that structure?

Typically, when firms think about where responsibility and accountability live within their organization they mention compliance or information technology – when, in reality, there should be a sense of responsibility at almost every level. As we’ve noted before when talking about establishing a culture of security, tone should be set from the top down – and in this case, risk management responsibility starts at the top also.

If you’re making decisions with only a single lens on technology or cybersecurity or any one area – you’re missing the big picture. Senior execs bring a high-level view point that will help the risk management program align throughout the entire organization.

Categorized under: Outsourcing  Security  Operational Due Diligence  Private Equity  Hedge Fund Operations  Trends We're Seeing 



Happy 10th Anniversary, iPhone! Recapping the Latest Apple Release: iPhone, Apple Watch, Apple TV

By Amanda Daly,
Tuesday, September 12th, 2017

When September rolls around, Apple users await the annual release of the newest Apple products. This year was something special. It has been 10 years since the first ever iPhone came out! The original iPhone ran on OS X, lacked 3G (meaning you could only get online when connected to Wi-Fi), and didn’t include an App store. All in all, it's pretty remarkable to see how far Apple has come since 2007. But before we get to the new iPhones (yes, plural!), let's take a look at some of Apple's other exciting announcements. 

Watch Series 3Apple Watch Series 3

Apple Watch has just recently surpassed Rolex and is now the #1 watch in the world. And for the first time ever, Apple Watch now has cellular built in. This means you can have the freedom to go anywhere with just your watch – no iPhone necessary! When the iPhone is left behind, your Apple Watch will allow you to make and receive phone calls and send text messages from your same phone number. You will be able to utilize the maps function, plus 'Find My Friends' will update your location based on where you and your watch are. Cellular and Apple Music allows users to stream up to 40 million songs. The new Watch is swimproof, 70% faster, allows for up to 18 hours of battery life and comes in a variety of new bands and colors.

Categorized under: Trends We're Seeing  Communications 



September is National Preparedness Month: Here's what you need to know

By Eze Castle Integration,
Thursday, September 7th, 2017

With hurricane season fully upon us and Irma bearing down on Florida, firms must ask "Would my firm be ready if there were an emergency today?" and "Would your employees know what to do?" September is National Preparedness Month (NPM) which is sponsored by the Department of Homeland Security and FEMA’s The Ready Campaign in an effort to increase awareness for individuals, businesses, families and communities. NPM aims to encourage the public to make preparedness a part of their daily lives and stresses the importance of being ready for the unknown.Preparedness Month - September 2013

Why should you focus on being prepared?

By teaching your employees why to prepare, your firm will not only demonstrate its importance, but employees will also maintain this knowledge and expertise that will help keep the business operational. Preparation can mean the difference between a successful and failed recovery, both personally and professionally. Educating your employees on what they’ll need at home, where to go, who to contact, etc. will equip them with the right information they’ll require at the time of an incident. With the proper information readily available, employees can focus on helping resume business operations more quickly.

Categorized under: Business Continuity Planning  Infrastructure  Communications  Trends We're Seeing 



Key Cybersecurity Risks to Private Equity Firms

By Amanda Daly,
Tuesday, September 5th, 2017

Below is an excerpt from our whitepaper, 'Cybersecurity for Private Equity'. Click here to download the full whitepaper.

As private equity firms become more dependent on outsourcing and adopt new technologies to support operations, the number of threats they expose themselves to increases exponentially. It can be a daunting task to stay on top of the new and evolving risks at hand, but meticulous attention needs to be employed to mitigate these ongoing threats.

Today’s hackers and cyber criminals are not only targeting IT systems, but humans as well. Attacks vary in target, size and motive, but all pose serious risks to your firm’s wellbeing, thus it’s vital to be aware of common threat types targeting your firm and the broader private equity community. Here are a few to be mindful of:

  • Malware/Ransomware

  • Social Engineering

  • Hacktivism

  • Insider Threats

Download Cybersecurtiy for Private Equity Whitepaper

Categorized under: Security  Outsourcing  Private Equity  Trends We're Seeing 



Reducing Firm Risk with Timely and Adequate Patch Management

By Kaleigh Alessandro,
Thursday, August 31st, 2017

In addition to taking advantage of human errors and naiveté, today’s hackers are also incredibly successful at identifying gaps in technology that can lead them to profit (monetary or otherwise). One of these most critical gaps is a lack of adequate and timely patch management.

Software vulnerabilities have turned heads in 2017 with news-making ransomware outbreaks such as WannaCry and Petya calling attention to outdated patches and legacy technology. First, hackers look for an entry point: often a phishing email or other social engineering scheme intended to fool users into leaving a gateway open. Once inside a firm’s network, there’s no telling the damage a hacker can do, but we’re witnessing increased activity and success in exploiting these security holes caused by inadequate patching.

What can firms do to address this security gap? Unfortunately, the problem of patch management cannot be resolved with one click of a button. Successful and ongoing management and monitoring of security patches requires a diligent effort – and one that cannot be 100% automated. Regardless of size, most firms do not have the internal resources required to manage frequent patch roll-outs, particularly for firms leveraging a host of third-party applications.

To sustain the highest levels of resiliency and prevent software vulnerabilities from causing harm on their own or at the hands of malicious hackers, firms should look to implement a patch management service. Companies – such as Eze Castle Integration! – can provide fully managed patch services to ensure software and firmware remain up-to-date and are proactively monitored to prevent security bugs and malicious exploits, reducing overall firm risk. This means seasoned IT experts are keeping pace with a constantly changing threat landscape, enforcing consistent IT policies to eliminate weak links and reducing overhead so your IT resources can focus on more complex tasks.

Categorized under: Security  Outsourcing  Software  Trends We're Seeing 



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