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Blog Entries from 03/2019

What are "Bad Patches"? The Risks of Ineffective Patch Management

By Eze Castle Integration,
Thursday, March 28th, 2019

Just as iPhones regularly alert us to a new system upgrade, computer networks must also update their software to address vulnerabilities, which left unattended could lead to a potential cyber incident.  

The importance of patch management was highlighted in a recent webinar featuring Scott Reardon, Director of Global Technical Services at Eze Castle Integration. 

Beyond simply complying with expectations, patch management is an essential line of defense in cybersecurity protection. As Microsoft’s President, Brad Smith, once noted, as cyber criminals become more sophisticated, there is simply no way for customers to protect themselves against threats unless they update their systems. 

Otherwise, they are literally fighting the problems of the present with tools of the past. 

“Patch management is really applying new or changing existing code to a software program,” said Reardon. “It stems from enhancements to bug fixes and in today's world it's more popularly associated with security fixes. It is definitely a lot more complex than when I started out in the IT industry.”

For more information on how ineffective patch management can leave your investment firm exposed to potential threats, read the full whitepaper here.

Ineffective patch management whitepaper

Categorized under: Security  Operational Due Diligence 



Moving To The Cloud? Here Is What You Should Know

By Amanda Daly,
Tuesday, March 26th, 2019

In a recent survey, we asked 150 IT decision-makers working within the global investment management sector to better understand how widespread technological change is affecting the industry. Managed cloud computing and outsourcing IT services were immensely popular among respondents, with 4 out of 5 respondents attesting to leveraging one or both of these offerings, while the rest are not currently using, but planning to use in the future. Global Investment Survey

Time for your firm to make the move? After you have deemed that it is time to move to the cloud, your firm needs to choose the right cloud consultant and the right cloud for your firm. Following are five attributes to look for when vetting a cloud consultant:

  • Depth and Quality of Staff

  • Strong Communication Skills

  • A Proven Strategy

  • Experience in Cloud Deployment

  • Deep Security Knowledge

Categorized under: Cloud Computing  Outsourcing 



Why Eze Clients Love Our Ezetastic Global Support Desk (Video)

By Olivia Munro,
Thursday, March 21st, 2019

Here at Eze Castle, we're 100% focused on client satisfaction and wrap every service in award winning support. Our managed support services combine quality, timely and professional support, as well as 24x7x365 global help desk access.

From our client technology managers and engineers to our global help desk analysits and solution consultants, we're dedicated to ensuring our clients receive outstanding support and the right technology solutions. Our team aims to be a client's technology operating partner focused on building a long term relationship. But, don't take our word for it! 

Watch our newest video to see what our clients have to say about our award-winning support!

Categorized under: Help Desk  Outsourcing  Eze Castle Milestones 



Signs It's Time to Upgrade from Your Mom & Pop IT Shop

By Olivia Munro,
Tuesday, March 19th, 2019

As investment management firms grow, the cyber threat landscape evolves and new and improved technologies emerge, it is critical for firms to outsource their IT to a managed service provider who they rely on to provide the best possible support, service and products. Continue reading for five signs that your firm has outgrown their 'Mom & Pop' IT shop and is ready for an upgrade.

The service level isn't meeting your needs.

For investment management firms, having the appropriate support and service level is crucial. Investors are vigilant about mitigating operational risk, and by leveraging a provider with a 24/7/365 Help Desk, you can ease their minds by ensuring your employees, systems and network have constant support. Additionally, if your existing IT service provider isn't responding to emails or returning calls in a timely manner, or you if their support is inconsistent with your service level agreement (SLA), it may be time for an upgrade.

They lack experience with cutting-edge technologies and strong partnerships.

If your IT provider isn't using cutting-edge technologies and best-in-breed solutions, it may be time to consider an upgrade. When outsourcing IT, you want to make sure that the provider offers an array of solutions that are going to best meet your firm's needs. It is unusual for one technology provider to be the best at everything, so you'll want to to work with a service provider that leverages long standing partnerships with a wide-variety of technology vendors.

Especially in today's evolving threat and technology landscape, there is no "one-size-fits-all" approach to either security or IT, and you'll want to partner with a firm that has the experience and flexibility to build a custom solution right for you and your organization.

Categorized under: Outsourcing  Trends We're Seeing 



New Infographic! Global Investment Management Survey

By Amanda Daly,
Thursday, March 14th, 2019

New technology is emerging, cloud computing is becoming the new norm and cybersecurity threats are growing exponentially, but how does this impact investment management firms across the globe? Eze Castle Integration surveyed 150 senior-level executives with IT decision making responsibility to find out how the current landscape has shaped their strategies and attitudes on cybersecurity, IT spend and third-party outsourcing.

Our newest infographic explains the findings: see it here!

You can also download the full survey here

Categorized under: Trends We're Seeing  Cloud Computing  Security  Operational Due Diligence  Outsourcing 



Technology to Enhance Funding and Investor Trust

By Amisha Shah ,
Tuesday, March 12th, 2019

More than ever before, technology has become a key element of the already thorough due diligence processes that businesses go through, in order to secure funding from investors. Thus, being able to illustrate a strong and resilient infrastructure is vital for both start-up and established firms operating in today’s wider professional services landscape.

Today’s blog article will take a look commonly asked investor due diligence questions (DDQs), as well as share best practices on how firms can leverage technology to win the trust of investors and subsequently unlock the capital needed to help their business flourish.

 

Download a copy of our whitepaper ‘Outsourcing in the Alternative Investment Management Industry’ to learn more about managing third-party vendor relationships effectively.

Outsourcing Whitepaper

Categorized under: Cloud Computing  Security  Operational Due Diligence  Outsourcing 



New Survey: Exploring Global Technology and Cybersecurity Priorities in the Investment Industry

By Olivia Munro,
Thursday, March 7th, 2019

With new technology emerging, cloud computing becoming the new norm and cybersecurity threats growing exponentially, how does this impact investment management firms across the globe? To gain a better understanding of industry IT priorities, Eze Castle Integration, in partnership with Microsoft and IDG Research, conducted a survey of 150 senior-level executives from the United States and United Kingdom. The findings cover technology priorities, cybersecurity plans and concerns, outsourcing attitudes and trends, and IT budgeting.

Continue reading for a synopsis of our findings, or to view the full report, you can access The 2019 Global Investment Management Survey: Understanding Industry IT Priorities and Spending HERE.

To download the full 2019 Global Investment Management Survey: Understanding Industry IT Priorities and Spending, click here.

Categorized under: Trends We're Seeing  Cloud Computing  Security  Outsourcing  Hedge Fund Operations  Infrastructure 



The Importance of Cybersecurity

By Eze Castle Integration,
Tuesday, March 5th, 2019

Did you know that the global average cost of a data breach is $3.86 million? Or, that the average cost incurred for each record of lost or stolen sensitive and confidential information has increased by almost five (5) percent since 2017? A recent study found that breaches are only getting bigger; and I think we have the evolving sophisticated cyber threats that continue to surface. 

Categorized under: Security  Disaster Recovery  Hedge Fund Operations  Hedge Fund Regulation  Infrastructure  Business Continuity Planning  Software  Trends We're Seeing 



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