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Signs It's Time to Upgrade from Your Mom & Pop IT Shop

By Olivia Munro | Tuesday, March 19th, 2019

As investment management firms grow, the cyber threat landscape evolves and new and improved technologies emerge, it is critical for firms to outsource their IT to a managed service provider who they rely on to provide the best possible support, service and products. Continue reading for five signs that your firm has outgrown their 'Mom & Pop' IT shop and is ready for an upgrade.

The service level isn't meeting your needs.

For investment management firms, having the appropriate support and service level is crucial. Investors are vigilant about mitigating operational risk, and by leveraging a provider with a 24/7/365 Help Desk, you can ease their minds by ensuring your employees, systems and network have constant support. Additionally, if your existing IT service provider isn't responding to emails or returning calls in a timely manner, or you if their support is inconsistent with your service level agreement (SLA), it may be time for an upgrade.

They lack experience with cutting-edge technologies and strong partnerships.

If your IT provider isn't using cutting-edge technologies and best-in-breed solutions, it may be time to consider an upgrade. When outsourcing IT, you want to make sure that the provider offers an array of solutions that are going to best meet your firm's needs. It is unusual for one technology provider to be the best at everything, so you'll want to to work with a service provider that leverages long standing partnerships with a wide-variety of technology vendors.

Especially in today's evolving threat and technology landscape, there is no "one-size-fits-all" approach to either security or IT, and you'll want to partner with a firm that has the experience and flexibility to build a custom solution right for you and your organization.

They aren't an all-inclusive IT provider.

Building on the above, if your IT provider can only assist you with some, but not all of your firm's IT needs, it may be time to upgrade. Having an all-inclusive service provider can simplify your IT operations. By consolidating your IT into one single provider, you can save time by having one source of communication, one help desk, and one vendor for billing. This saves time and streamlines processes by reducing cross-over inefficiencies. 

They don't have industry specific experience.

With industry specific regulations to adhere to, having a partner with deep industry knowledge can ensure that you're meeting the regulatory requirements from governing bodies like the SEC and FCA. Working with an experienced provider that has seasoned and highly-skilled employees may be able to better understand your firm's unique business needs. On top of this, service providers with industry experience tend to have partner relationships with other industry-specific providers. 

They're unable to scale with your organization.

In some cases, small service providers just aren't able to scale with your organization. Whether they don't have the support staff or help desk availability to answer questions and remediate technical issues correctly and efficiently, or they can't support the growing number of employees at your firm, you'll want to have a partner who'll be able to keep up for the long haul. 

If you're experiencing any of the above, your firm may have outgrown your IT service provider, and it's time to start evaluating partners who can scale with your firm's success. Eze Castle Integration offers 724/7/365 suppport, has an extensive list of reliable partners, and has over 25 years of industry experience.

Contact an Eze Castle Integration Representative today for a free consultation.


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