"We have worked with ECI for many years. From standard desktop and helpdesk assistance to senior level networking support, they are always professional and thorough in analysis of all issues. We're very happy with ECI's level of service, as well as their variety of offerings."
Kathy Miller, CFO
Intrepid Capital Management Inc
As the leading provider of outsourced IT services to the hedge fund industry, Eze Castle Integration knows what it takes to keep your firm running successfully and can provide all the benefits of a highly developed internal IT department at a fraction of the cost.
Whether you are looking for a custom-built technology solution or an augmentation to your existing IT staff, Eze Castle has the knowledge base and the support staff to provide clients with all the benefits of an in-house IT department at a lower price point.
Client Support
Eze Castle offers varying levels of support agreements which are uniquely customized to fit a client’s needs. All include quality, timely and professional on-site support, as well as live 24x7x365 Help Desk support. We customize support agreements to match each client's specific needs at a given time.
Dedicated On-Site Engineer
We can place one or more technology professionals at your firm on a full-time basis. You receive all the benefits of a regular support contract
plus the presence of an Eze Castle engineer to assist you at all times.
Account Management
Account managers are assigned to all clients with a monthly service agreement or dedicated on-site Eze Castle engineer. Your account manager will ensure your initiatives are coordinated, designed and implemented to your every requirement.
24x7 Help Desk
Because technology is not infallible, and issues can occur at any time, Eze Castle provides clients access to a round-the-clock Help Desk. Our Help Desk is staffed 24x7x365 with fully trained engineers based in New York City who are extremely knowledgeable and well-versed in handling any unexpected issue or general support question that a firm may encounter.
Eze Castle Help Desk features include:
- IT professionals with expertise in networking, security, telecommunications and business and financial applications
- Network Operations Center (NOC) using enterprise-level tools for real-time monitoring, alerting and management of client environments
- Remote accessibility of client PCs, servers and networks to troubleshoot and resolve incidents in real-time
- Web-based incident reporting and status tools for end users
- Central resource and client advocate in addressing issues with third-party applications or services
- Service Management System allowing centralized trouble ticket tracking and reporting for streamlined client support and rapid problem resolution
