Client Praise

“I had trouble logging onto Outlook email. The Help Desk analyst was a great help. He quickly figured out what was wrong despite my inability to explain the problem well, and he was very quickly able to help, explain and fix the issue.”

Client Praise

“Thanks for taking the time to go out to our office today to reboot my computer. This was a lifesaver! Thanks also to the Eze Castle parties responsible for dispatching the Help Desk analyst to go on-site today. This exceptional client service is very much appreciated.”

Client Praise

“I found the Help Desk analyst very helpful, and as importantly, quite pleasant to speak with. He was able to fix the problem I called about quickly and efficiently.”

Client Praise

“The Help Desk analyst I spoke with is vastly knowledge- able, sharp and personable. There was no problem he didn’t have an answer to and if he wasn't sure, he knew exactly what resources to use to find the answer.”

Client Praise

“Once again, Eze Castle proves it has a Help Desk that really does help. The analyst was able to resolve a problem I had been having with Microsoft Outlook very quickly and completely.”

 

hedge fund technology outsourcing guidebook

Help Desk Institute Team Award 2012As the leading provider of outsourced IT services to the hedge fund industry, Eze Castle Integration knows what it takes to keep your firm running successfully and can provide all the benefits of a highly developed internal IT department at a fraction of the cost.

Whether you are looking for a custom-built technology solution or an augmentation to your existing IT staff, Eze Castle has the knowledge base and the support staff to provide clients with all the benefits of an in-house IT department at a lower price point.

Award-winning Client Support

Eze Castle offers varying levels of support agreements which are uniquely customized to fit a client’s needs. All include quality, timely and professional on-site support, as well as live 24x7x365 global help desk support.  We customize support agreements to match each client's specific needs at a given time.  In 2012, our team won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.

Dedicated On-Site Engineer

We can place one or more technology professionals at your firm on a full-time basis. You receive all the benefits of a regular support contract plus the presence of an Eze Castle engineer to assist you at all times.

Account Management

Account managers are assigned to all clients with a monthly service agreement or dedicated on-site Eze Castle engineer. Your account manager will ensure your initiatives are coordinated, designed and implemented to your every requirement.

24x7 Global Support Group

Because technology is not infallible, and issues can occur at any time, Eze Castle provides clients access to a round-the-clock Global Support Group. Our Global Support Group is staffed 24x7x365 with fully trained engineers who are extremely knowledgeable and well-versed in handling any unexpected issue or general support question that a firm may encounter.

Take a Look Into Our Global Support Center

Download the Data Sheet to Learn More.


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