We know what it takes to keep your firm running successfully and provide all the benefits of a highly developed internal IT department at a fraction of the cost. Our vast knowledge base assures that someone on our team has addressed nearly every conceivable issue your firm will face. If you need a custom-built technical solution or simply want to explore new technology, you can tap into our entire IT organization.
At Eze Castle, our entire team becomes part of your team. In fact, more than 650 hedge funds and investment firms rely on Eze Castle to be their single source for IT services and technology solutions.
Award-winning Client Support
Eze Castle offers varying levels of support agreements which are uniquely customized to fit a client’s needs. All include quality, timely and professional support, as well as live 24x7x365 global help desk access. In 2012, our team won the prestigious Help Desk Institute Team Excellence Award, recognizing our outstanding client support, commitment to excellence and focus on continual improvement.
Dedicated On-site Engineer
Eze Castle can place one or more technology professionals at your firm on a full-time basis. You receive all the benefits of a regular support contract plus the presence of an Eze Castle engineer to assist you at all times. Our highly trained and certified IT professional engineers will look and feel like employees of your firm, without taking up any of your time in HR-related tasks such as interviewing, hiring, training or providing performance reviews.
Account managers are assigned to all clients with a monthly service agreement or dedicated on-site Eze Castle engineer. Your account manager will ensure your initiatives are coordinated, designed and implemented to your every requirement. Regular meetings are scheduled to discuss technology questions, budgeting, outstanding issues, new ideas and software or hardware upgrades. Your account manager can also act as the primary contact with your third-party vendors, saving you time and money.
Support & Maintenance
After go-live, Eze Castle provides continuous, comprehensive and cost-effective support that helps ensure maximum system performance, reliability and availability.