At Eze Castle Integration, we understand that technology is not infallible—unforeseen questions and issues will undoubtedly arise. These issues need immediate attention to keep a firm up and running at full capacity, especially for clients operating in the fast-paced financial markets.
That is why our full-service Global Support Desk is available to clients around-the-clock, providing real-time responses to any hedge fund IT issues or questions.
The fully-staffed 24x7x365 Eze Castle Global Support Desk ensures that each client issue is given priority and resolved in a timely manner. With years of experience behind them, Support Desk engineers and analysts are extremely knowledgeable and well-versed in handling any technology issues a hedge fund or private equity firm may encounter.
Highlighting the depth of our support organization,
- Eze Castle’s Support Desk team consists of 40 individuals, including analysts, associate analysts and resource coordinators;
- Teams are located across three continents and based in our New York, London and Singapore Support Centers;
- Our Support Desk handles an average of 3,400 calls and processes approximately 3,800 tickets each month; and
- We also won the prestigious Help Desk Institute Team Excellence Award in 2012 based on our outstanding client service.