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Four Signs It's Time to Break up with Your IT Provider

By Kaleigh Alessandro,
Thursday, October 16th, 2014

Broken HeartIn any relationship, when things are good, they’re usually pretty good. And when things are bad, sometimes they are really bad. There may come a point when you need to evaluate whether you’re still a good fit together.
 
Just like with a romantic relationship, your firm’s connection to a service provider (especially an infrastructure/cloud provider you rely on daily) should be strong enough to withstand a few hiccups and healthy enough to warrant open communication at all times. In some cases, it might be clear that you’re in a good place and moving forward together, but sometimes there are sure signs it’s time to call it quits.
 
Here are a few of those signs:

1. Your provider’s service levels are not up to snuff.

Maybe you recently experienced a major service outage or find that you not-so-conveniently have to work around confusing and interrupting maintenance schedules during work hours. You’re constantly frustrated and don’t feel like you are receiving the level of support that was agreed to – both verbally and as part of your Service Level Agreement (SLA).

Your SLA should clearly indicate the uptime standard (e.g. 99.995% availability) as well as repercussions to any breaches in the contract (for example, service credits) and associated RPOs if disaster recovery is involved

Categorized under: Cloud Computing  Disaster Recovery  Security  Hedge Fund Due Diligence  Hedge Fund Operations  Help Desk  Infrastructure  Communications  Outsourcing  Trends We're Seeing 



Hedge Fund Startup Tips from 9 Emerging Manager Experts

By Mary Beth Hamilton,
Thursday, September 18th, 2014

We’ve tapped the expertise of nine experts in the hedge fund startup space to share their thoughts on a range of topics specific to emerging hedge fund managers. Below are some highlights, and you can read the entire Emerging Managers Insight Series eBook here.

Hedge Fund Startup Tips#1: The Prime Broker Perspective (Glen Dailey, Jefferies & Company)

  • Set a realistic schedule to launch and don’t rush to get the hedge fund up and running too quickly. Take the time to partner with the right service providers that will support your business from the start and as you grow.

  • Budget for a marketer in your first two years of operation. If you look at the largest funds in the industry, they all have substantial investor relations teams that keep current investors informed while prospecting for future investors.

  • Capital introduction is a much sought after service from prime brokers which can be very helpful in providing a new hedge fund exposure to potential investors. Take advantage of introductions and begin to build relationships with potential investors.

Categorized under: Launching A Hedge Fund  Hedge Fund Operations  Hedge Fund Regulation  Infrastructure  Outsourcing  Real Estate  Trends We're Seeing 



How the Financial Cloud Should Be Protected (A Presentation)

By Mary Beth Hamilton,
Tuesday, September 16th, 2014

Last week our SVP of client technology, Steve Schoener, presented at a hedge fund due diligence event on the topic of protections in the cloud.

Since cloud security and ensuring a hedge fund’s data is protected is such a hot topic we thought we’d share his presentation. In a nutshell, the presentation looks at the layers of security that should be built into a cloud environment, which includes deep and detailed practices around:

  1. Principle of Defense in Depth

  2. Principle of Least Privilege

  3. Audit & Logging

  4. Secure User Authentication Protocols & Encryption

Check out the complete presentation for more details:

Categorized under: Cloud Computing  Launching A Hedge Fund  Security  Hedge Fund Due Diligence  Infrastructure 



7 Common Cloud Mistakes and How to Avoid Them

By Mary Beth Hamilton,
Thursday, September 11th, 2014

We all make mistakes, but when it comes to technology and hedge fund operations, mistakes aren’t an option. So let’s look at seven common cloud mistakes we see hedge fund firms making and talk about how to avoid them.

Mistake #1: Not Sizing Bandwidth to Business Needs

Determining the right amount of bandwidth comes down to the types of services being delivered and user expectations. Nothing ruins a cloud or really any computing experience like sluggish application and Internet performance. 

Common Hedge Fund Cloud Mistakes

Beyond bandwidth, firms must also consider latency. While latency issues don’t impact all applications (i.e. email is relatively insensitive) for others it is a killer. Latency has little place in trading applications or voice over IP services. When moving to the cloud, have a realistic conversation with the hedge fund cloud provider about the amount of bandwidth your firm really needs. 

Mistake #2: Not Planning for Applications

Not all cloud platforms are equal especially when it comes to supporting hedge fund specific applications such as Order Management Systems or Portfolio Accounting Systems. While a hedge fund may not launch day one with one of these applications, there is a good chance they will require one in the future. To help mitigate future growing pains a hedge fund should plan for the future when evaluating cloud providers. Being shortsighted can result in future disruptions and integration pains.

Categorized under: Cloud Computing  Launching A Hedge Fund  Hedge Fund Operations  Infrastructure  Trends We're Seeing 



Assessing Your Firm's Attitude Toward Security: What's Your Type?

By Kaleigh Alessandro,
Thursday, August 21st, 2014

If there’s one thing we’ve learned over the years when it comes to security, it’s that there’s a whole lot more to creating a secure hedge fund (or any business for that matter) than robust technology. Before identifying infrastructure components and implementing operational policies, a firm must first be clear on what its attitude is toward security. This attitude will filter through the company from the top down, and will therefore dictate how employees and the business as a whole operate on a daily basis.Security
 
To give you a clearer understanding of what we mean, we’ve created three security profiles that cover a wide spectrum in terms of security attitudes and practices.

Under the Radar: Low Security

If you’re attitude toward security is low, odds are you’re barely scraping the surface in terms of what practices and policies you should be employing to maintain proper security firm-wide. You likely rely on quick fixes to solve problems instead of looking at the bigger picture and thinking strategically about how security can both benefit and protect your business. You’ve employed minimal preparedness efforts and could be in for a difficult task if faced with a serious security incident. You probably take a “it won’t happen to me” attitude and don’t take security seriously enough – a stance that could endanger your firm in the long term.

Categorized under: Security  Launching A Hedge Fund  Cloud Computing  Disaster Recovery  Hedge Fund Due Diligence  Hedge Fund Operations  Hedge Fund Regulation  Infrastructure  Communications  Outsourcing  Business Continuity Planning  Trends We're Seeing  Videos And Infographics 



Five Myths about Voice over IP (VoIP): Hedge Funds Take Notice

By Mary Beth Hamilton,
Tuesday, August 12th, 2014

Voice over IP has come a long way especially in the business world, but many investment firms still have hesitations about making the switch. In honor of our recently enhanced Eze Voice service, which runs over the Eze Private Cloud Network, we decided to tackle five common myths about Voice over IP.

MYTH 1: Poor Call Quality – Everyone will know I’m on VoIP

Call quality is a key concern and can be impacted by a number of items including the network, available bandwidth and even the type of phones being used. However, a well-designed business-caliber VoIP system can deliver quality of service comparable to an in-house phone system. In business settings, where calls are made over private IP connections, Quality of Service (QoS) can be monitored and guaranteed because the entire IP connection is controlled by the party making the call.

When evaluating VoIP services, it is important to inquire about the underlying network and how voice traffic is prioritized and routed. You want a provider that has full control over network traffic and can ensure high quality of service. For added confidence, ask to speak with existing VoIP customers (over the phone!) to hear about their experiences first-hand.

MYTH 2: VoIP is Unreliable – I’ll Experience Downtime

A natural extension of the call quality concern is the reliability concern. While consumer-grade VoIP services work over the Internet to deliver low cost services, Business-grade VoIP services often use the Internet as a backup and have private IP point-to-point lines for primary connections. If Internet is the primary transit, be sure you are working with a VoIP provider who manages the entire network and has control over traffic prioritization. In most cases you want to ensure voice traffic takes precedent over data or travels on a different network.   

Categorized under: Communications  Launching A Hedge Fund  Cloud Computing  Hedge Fund Operations  Infrastructure  Real Estate 



Monetary Authority of Singapore (MAS): Technology Risk Management Guidelines Overview

By Kulvinder Gill,
Tuesday, August 5th, 2014

Monetary Authorirty of SingaporeThe last five years has seen an increase in reliance on technology among financial institutions. IT outsourcing has become more attractive to the financial services industry - but against the backdrop of increased reliance on complex IT systems and operations is the heightened risk of cyber-attacks and system disruptions.

In June 2013, the Monetary Authority of Singapore (MAS) issued the Technology Risk Management Guideline (TRMG), which addresses existing and emerging technology risks within financial institutions.   
 
The objective of the TRMG is for financial firms to establish a sound and robust technology risk management framework, strengthen system security, reliability, resiliency, recoverability and deploy strong authentication to protect customer data and systems.

In today’s blog article we will take a look at some of the key guidelines covered in the guide:

Categorized under: Hedge Fund Regulation  Disaster Recovery  Security  Hedge Fund Due Diligence  Hedge Fund Operations  Infrastructure  Outsourcing  Business Continuity Planning 



Cloud Computing: The Growing Competitive Advantage for Hedge Funds

By Katie Sloane,
Thursday, July 31st, 2014

The competition amongst firms in the financial services industry is ever burgeoning, and in order to achieve differentiation, it is imperative for firms to create and maintain robust, manageable, scalable and reliable technology infrastructures. Increasingly, we’re seeing more than just emerging managers opting for a cloud solution and established hedge funds and alternative investment firms shifting gears from traditional on-premise IT infrastructures to cloud services.Why the Billion Dollar Club is going Cloud
 
If you missed our webinar yesterday on Why the Billion Dollar Club is Going Cloud, read our recap below or scroll down to watch the full webinar replay, featuring Eze Castle’s Managing Directors Bob Guilbert and Vinod Paul.

The Business Case for the Cloud: Why Established Firms are Making the Move

Across the industry, established firms that have been in business for several years are moving away from physical infrastructures and adopting the cloud. Traditionally, investment firms would allocate substantial capital budgets to build on-premise Communication (Comm.) Rooms. These cost-intensive infrastructures can take months to build out, and specific expenses can vary depending on a firm’s unique needs. For example, at minimum, investment firms require file services, email capabilities, mobility services and remote connectivity, as well as disaster recovery and compliance. Beyond those, many firms also require systems and applications such as order management systems (OMS), customer relationship management tools (CRM), and portfolio management or accounting packages.

Categorized under: Cloud Computing  Disaster Recovery  Security  Hedge Fund Due Diligence  Hedge Fund Operations  Hedge Fund Regulation  Infrastructure  Communications  Outsourcing  Trends We're Seeing  Videos And Infographics 



Data Destruction Basics: Why Deleting Your Hedge Fund Data Isn't Enough

By Kaleigh Alessandro,
Thursday, July 24th, 2014

Destroyed Hard DriveYour hedge fund's information security plan likely includes details on where information is stored, how it is accessed and who it is accessible to. But a critical component of this plan often overlooked is how and why data is destroyed when it is no longer needed. Including data destruction procedures in your WISP or as a separate document is vital to ensuring your firm’s sensitive data and intellectual property does not fall into the hands of the wrong people. Unfortunately, in today’s technology-driven, cyber-aware environment, simply hitting the delete key is not enough.
 
There are a few different scenarios that warrant secure data destruction maneuvers:

Your methods and policies for secure destruction may vary according to the above scenarios, or they may be standard across the firm. Your hedge fund should also consider if there are any regulatory implications. Do you need to maintain/archive data for a prescribed period of time in order to comply with state, federal or other compliance or auditing standards?
 
In any case, you’ll want to consider a variety of methods in the beginning to ensure your firm’s confidential data (e.g. investment portfolio, investor contact information, etc.) is thoroughly destroyed, preventing unwanted breaches or thefts.

Categorized under: Security  Cloud Computing  Disaster Recovery  Hedge Fund Operations  Hedge Fund Regulation  Infrastructure  Trends We're Seeing 



Does the Network Powering a Cloud Matter? Watch and Learn

By Mary Beth Hamilton,
Thursday, July 17th, 2014

We are excited to debut our newest video that explains why the network powering a cloud service matters and should be evaluated closely.

As background for why we created this video, in today’s interconnected financial world, investment firms have global interests and a global presence, making fully on-premise IT infrastructure a way of the past. Cloud service providers have a variety of capabilities, each designed to serve a specific set of needs, which makes it crucial for businesses to critically evaluate the network behind a cloud and what it can deliver. Not all clouds are created equal.

Our ECI Link Financial Network is a global private cloud network built for the financial industry. With data centers in the US, UK and Asia, it enables organizations to efficiently leverage a single provider for all their global infrastructure needs.

Now on to the video -- let us show you why ECI Link is THE single converged network built to power today’s buy-side firms' trading operations.


 

Categorized under: Cloud Computing  Launching A Hedge Fund  Eze Castle Milestones  Infrastructure  Trends We're Seeing  Videos And Infographics 



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