Eze Castle Integration is the leading full-service IT consulting and implementation firm providing complete technology solutions to elite financial services companies, such as hedge funds, private equity firms and other specialty investment management firms. Already, more than 550 hedge fund companies - managing more than $300 billion in assets - rely on Eze Castle Integration to be their "virtual CTO" and single source of IT and telecommunications infrastructure.

Position: Client Relationship Manager

This position is currently open in our Stamford, CT location.

The Client Relationship Manager is responsible for being the central point of coordination for all service related issues for designated team of 30-40 clients.

Responsibilities Include:

  • Provide consulting through detailed information and analysis of Eze Castle services in order to promote and sell our products to existing clients.
  • Gather business requirements from clients to be able to implement stable and robust systems. Requirements may include, but are not limited to, Internet and voice circuit coordination, networking systems, voice systems, software licensing, workstation and server configurations, disaster recovery solutions, and compliance and archiving solutions.
  • Manage pipeline and all opportunities for existing clients on CRM team and review with management as necessary.
  • Develop and implement systems/processes to ensure/improve client satisfaction.
  • Monitor client usage and billing to ensure accuracy.
  • Work closely with engineers and project managers for projects and ongoing service-related activities.
  • Provide direction to engineers as a point of contact to the client to help resolve technical issues in a timely manner.
  • Work closely with the Helpdesk, Associate Service Director, Service Director and Team Leaders to manage larger scale client related activities.
  • Monitor all work that is being done as part of proactive maintenance for assigned group of clients.
  • Liaison between Client, Eze Castle and Technology vendors.
  • Work closely with the major facets of the business. These areas include project management, engineering, voice solutions, purchasing, finance, circuits, and business development. These relationships are key in order to effectively manage client expectations, as well as those of internal departments.
  • Attend Eze Castle training classes for additional understanding on technologies that are supported by Eze Castle

Clients are all located in Fairfield County, CT and Westchester County, NY.

Position Requirements:

  • Ideal candidate will have 3-6 years experience as a project manager, account manager or business analyst in the IT services/financial services industry.
  • College diploma or university degree in the field of computer science or equivalent field.
  • Strong knowledge of networking systems and workstation configurations; experience with financial services/trading environments a plus.
  • Proven track record of managing and building relationships with clients.
  • Excellent ability to diffuse tense situations.
  • Ability to sell services and products into existing client base.
  • Ability to work with all levels within the team.
  • Ability to multi-task and prioritize.
  • Self motivated and goal oriented.
  • Comfortable with high volume of client interaction both in person and through phone and email.
  • Impeccable ethical standards and professional presence.
  • Excellent organizational and communication skills.

We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates (Harvard Pilgrim in alliance with United Healthcare PPO), life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting-edge technology and see for yourself how we value our clients and employees alike.   

Eze Castle Integration is an Equal Opportunity Employer.

Apply Now

U.S. Applicants: Please click here to apply. Each applicant is required to complete Eze Castle's online Employment Application and Survey.

UK Applicants: Please apply via future@eci.com.

For more information about current positions, please contact us:

future@eci.com
Eze Castle Integration, Inc.
Attn: Recruiting
529 Fifth Ave, 7th Floor
New York, NY 10017
Fax: (212) 954-0601

Eze Castle Integration is an equal opportunity employer committed to building a diverse workforce. 

All applicants' work history and background will be considered without regard to an individual's race, color, religion, sex, national origin, age or disability, or any other status protected by law. Moreover, the ECI equal opportunity policy applies to all areas of employment, including recruitment and hiring.

Agencies Please Note: By using this application system to send applicant details the sender accepts that Eze Castle Integration has the absolute right to pursue and engage the applicant without any obligation to any third party, i.e. agency fees, unless a valid contract is in place with said agency to specifically provide applicants for a specified opening.