Eze Castle Integration is the leading full-service IT consulting and implementation firm providing complete technology solutions to elite financial services companies, such as hedge funds, private equity firms and other specialty investment management firms. Already, more than 550 hedge fund companies - managing more than $300 billion in assets - rely on Eze Castle Integration to be their "virtual CTO" and single source of IT and telecommunications infrastructure.

Position: Associate Client Relationship Manager

This position is currently open in our London, UK location.

The Associate Client Relationship Manager is responsible for assisting the Client Relationship Managers and the rest of the London Service team with day-to-day management of clients.

Responsibilities:
  • Running day to day reports and administration in Connectwise
  • Manage pipeline and all opportunities for existing clients on CRM team and review with management as necessary
  • Monitor client usage and billing to ensure accuracy
  • Provide consulting through detailed information and analysis of Eze Castle services in order to promote and sell our products to existing clients
  • Gather business requirements from clients to be able to implement stable and robust systems. Requirements may include, but are not limited to, Internet and voice circuit coordination, networking systems, voice systems, software licensing, workstation and server configurations, disaster recovery solutions, compliance and archiving solutions. This will also entail understanding who our partners, understanding their products are and when to recommend them.
  • Develop and implement systems/processes to ensure/improve client satisfaction
  • Work closely with engineers and project managers for projects and ongoing service-related activities
  • Provide direction to engineers as a point of contact to the client to help resolve technical issues in a timely manner
  • Work closely with the Help Desk, Client Relationship Managers, Associate Director, Dedicated Systems Engineers, and Service Director to manage larger scale client related activities
  • Monitor all work that is being done as part of proactive maintenance for assigned group of clients
  • Liaison between client, Eze Castle and technology vendors
  • Assist other CRMs as necessary
  • Provide regular (weekly at minimum) updates on client activity to management
  • Work closely with the major facets of the business. These areas include project management, engineering, voice solutions, purchasing, finance, circuits, and business development. These relationships are key in order to effectively manage client expectations, as well as those of internal departments.
  • Attend Eze Castle training classes for additional understanding on technologies that are supported by Eze Castle

Clients are all located in London and surrounding areas

 

 

Position Requirements:

  • BS/BA in Information Technology or related field
  • Ideal candidate will have 2-3 years experience preferably in the IT services/financial services industry as an engineer, project manager, account manager or business analyst.
  • Good to strong knowledge of networking systems and workstation configurations; experience with financial services/trading environments a plus
  • Proven track record of managing and building relationships with clients
  • Excellent ability to diffuse tense situations 
  • Determination to sell services and products into existing client base
  • Ability to work with all levels within the team
  • Very strong ability to multi-task and prioritize
  • Self motivated and goal oriented
  • Excellent mastery of the English language both written and spoken

We offer competitive salaries and generous benefits. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.

Apply Now

U.S. Applicants: Please click here to apply. Each applicant is required to complete Eze Castle's online Employment Application and Survey.

UK Applicants: Please apply via future@eci.com.

For more information about current positions, please contact us:

future@eci.com
Eze Castle Integration, Inc.
Attn: Recruiting
529 Fifth Ave, 7th Floor
New York, NY 10017
Fax: (212) 954-0601

Eze Castle Integration is an equal opportunity employer committed to building a diverse workforce. 

All applicants' work history and background will be considered without regard to an individual's race, color, religion, sex, national origin, age or disability, or any other status protected by law. Moreover, the ECI equal opportunity policy applies to all areas of employment, including recruitment and hiring.

Agencies Please Note: By using this application system to send applicant details the sender accepts that Eze Castle Integration has the absolute right to pursue and engage the applicant without any obligation to any third party, i.e. agency fees, unless a valid contract is in place with said agency to specifically provide applicants for a specified opening.