Eze Castle Integration's Help Desk Wins Prestigious HDI 2012 Team Excellence Award for External Support
BOSTON – May 23, 2012 – Eze Castle Integration, Inc., a leading provider of strategic IT solutions and private cloud services to hedge funds, today announced it won the 2012 Help Desk Institute (HDI) Team Excellence Award. The prestigious award recognizes Eze Castle’s world-class help desk organization for its outstanding client support, commitment to excellence and focus on continual improvement.
With over 110,000 members, HDI is the leading professional association and certification body for technical service and support professionals. The HDI Team Excellence Award honors world-class support organizations that have enhanced the image of the industry by achieving the highest standards of excellence in customer support and service delivery. Eze Castle joins a very elite group that includes Dell Perot Systems, EDS and Novell as previous winners.
“Each year, HDI has the difficult task of choosing the ‘best of the best’ of the IT industry professionals from the list of award nominees. This year proved to be no exception,” said Craig Baxter, HDI’s global brand director. “Eze Castle Integration won based on its excellence in people, process, procedures, technology, and resources. Eze Castle’s commitment to delivering outstanding client support is clear and differentiates them from the competition.”
“At Eze Castle, we strive to consistently provide our clients with the highest quality in state-of-the-art technology, but we recognize that our solutions are only as valuable as the accompanying service and support we deliver,” said Vinod Paul, managing director, Eze Castle Integration. “Having extremely knowledgeable, experienced Help Desk engineers and analysts available to all clients 24x7x365 enables us to provide comprehensive and seamless technology solutions and services regardless of a client’s location or unique business needs. Winning the HDI Team Excellence Award is excellent acknowledgement of our team’s hard work and dedication.”
Eze Castle Integration is the IT partner of over 600 hedge funds worldwide, including more than 80 firms with $1 billion or more in assets under management. The company has eight offices in the United States as well as offices in Hong Kong, London and Singapore.
To learn more about Eze Castle’s premier support group, watch the HDI award submission video: http://www.eci.com/services/outsourced-it/index.html
About Eze Castle Integration
Eze Castle Integration is the leading provider of technology, consulting and IT services to the investment industry. The company’s products and services include Technology Consulting, Outsourced IT Support, Private Cloud Services, Project & Technology Management, Professional Services, Telecommunications, Business Continuity Planning and Disaster Recovery, Archiving, Storage, Colocation and Internet Service. Eze Castle Integration is headquartered in Boston and has offices in Chicago, Dallas, Geneva, Hong Kong, London, Los Angeles, Minneapolis, New York, San Francisco, Singapore and Stamford.
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb, a division of United Business Media LLC.
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